Maximize the Results in your Practice using Continuous Quality Improvement
One of the biggest challenges to running a healthcare practice is to continually improve your business and prevent it from stagnating. A business that stagnates is one that is quickly surpassed by the competition and soon finds itself in dire straits. By using continuous quality improvement techniques you can ensure that your practice is continually moving forward and getting better at what it does. This will go a long way when it comes to getting more business and cultivating repeat customers.
Quality Assurance Programs
One of the ways you can make sure that your practice is continuing to meet quality standards is to take part in programs that measure and rate the quality of your business. These programs are dedicated to helping healthcare practices to be the best that they can by analyzing and rating various areas and criteria in relation to how they run their business and provide care to their clients. In many cases these programs will provide a guiding set of principles that will help a practice to keep their focus on the things that are most important when it comes to assuring total quality for their clients.
Keeping Up with Technology
An important aspect of continuous quality improvement is to make sure that your practice is keeping up with the latest technological advancements in your field. Nothing is worse than hearing that a competitor is generating more business because they bought a revolutionary new piece of equipment, and have begun marketing it aggressively. At the same time this should not consume you as a race to always have the next best thing. Instead value at your equipment on a regular basis and see exactly what needs to be replaced with more advanced technology.
Streamlining your practice and eliminating waste in all areas is a great way to improve the quality of your services for your clients. Wast can be defined in a variety of ways: wasteful spending, wasteful use of time, wasteful use of resources, wasteful use of your staff’s time, and much more. By analyzing and cutting down on the amount of waste your practice produces you will create more opportunistic to use your resources more wisely which in turn will help your practice to accomplish more with less effort and less expenditures. This is a great way to reach higher levels of quality whirl at the same time improving the fundamental infrastructure of your practice.
The founding principles of continuous quality improvement are based on the philosophy of “plan-do-check-act.” What this basically means is that each step of how your practice is run is thoroughly analyzed and continuously checked for weaknesses or signs that it could be improved in some way. This simple method of quantifying actions and their results is great for better understanding exactly how various tasks play out in the greater scheme of things in regards to how your practice serves your clients for all of their healthcare needs. In doing so, you are able to implement improvements to quality as the need arises.
Focus on the Customer
When it comes to continuous quality improvement many people tend to forget to focus on the customer and instead focus mainly on their business, using profit margins and other statistics as a sole means of measuring success. However, it should be remembered that statistics such as those do not always reflect the overall quality of your practice. Instead make sure that you take the time to get customer feedback and look into how receptive they are to your practice and how it operates. By focusing on the customer you’re able to better focus on the core of your practice.
In many cases a business will reward quantity, not quality and this mentality can undermine the long term stability of the business by inhibiting its ability to improve itself. These days this principal is even more important as potential customers are learning more and more about how the healthcare system works and are becoming more choosey about who they decide to do business with. Proving to potential customers that you are able to provide the value that they desire is incredibly important for any healthcare practice that seeks to maintain its profitability long term.
Quality, Cost, and Avoidable Errors
Recent studies have shown that in the US patients aren’t getting the basic healthcare service they need when they need them. Part of this is due to the high cost of healthcare while some of this is also due to avoidable medical errors. These are two areas that must be managed as a part of continuous quality improvement if a practice wants to remain viable in the coming years. By staying on top of these issues your practice will be better able to meet the challenges that will arise in regards to inflated prices and the number of errors that happen as a result of a “quantity over quality” mentality.
Thanks for reading this article. Please share any thoughts in the comments box below. For those managing a doctor’s office, and filing patient claims, JustCMS1500Forms.com is running a special on the Cms 1500 version 02/12 at the moment. Personally, I prefer to purchase CMS 1500 02/12 forms for my practice from a manufacture (like they are), instead of a re-seller who doesn’t guarantee their product. Even if you prefer using software to file your claims, they offer software for that as well.
Stay on the look-out for my next article!